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Workspace cloud desktop platform Failed to communicate with the Agent / Drivers and Tools: Not running

2022-06-27 16:02:54 Published
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Network Topology

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Problem Description

Problem:

1. Workspace cloud desktop platform Failed to communicate with the Agent;


2. cloud desktop Drivers and Tools: Not running.


Impact: Unable to Message Delivery, Software Repository Templates, File Distribution, Upgrade agenttools, etc. But,  you can log in to use the remote desktop service normally.


Process Analysis

Troubleshooting methods: 

a. Check whether the server configured on the cloud desktop virtual machine is correct.  (set manually when install agenttools or vdiagent for Desktop Images )

The server in the grpc_config.cfg file under C:\Program Files (x86)\H3C\VdiAgent\conf, solves the problem of reinstalling angenttools and filling in the IP correctly.

b. Check whether the service below of the VDI VM is normal. It may be affected by anti-virus software and cannot get up. 






Find out why the service is not working. If a process is isolated by anti-virus software, please added it to the whitelist. If it still doesn't work, reinstall agenttools. 

c. Check whether the port 8860 between the VM IP and the platform IP is open. 

test method

Tcping or telnet 8860 port of server ip at VM, 

Telnet or ssh -v -p 8860 sdf@VMip, at vdi server.

If the port is not open, find the reason and release it.

Solution

As Process Analysis, find the root cause and solve it

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