Mac authentication failure

2023-06-30 01:23:09 Published
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Network Topology

Our wireless controller connects to a third-party server for remote mac authentication

Problem Description

A site uses our wireless controller to connect to a third-party server for remote mac authentication, and there is often a problem that the terminal authentication fails and cannot access the wireless network.

Process Analysis

1)     By debugging on the AC, it was found that the server did not respond to the radius access messages sent by the AC, resulting in a timer timeout authentication failure;

2)     Contacted a third-party server to investigate and found that the server received a large number of radius messages and reached the server performance bottleneck, resulting in the server being unable to respond to the messages in a timely manner;

3)     Combined with the roaming information of terminals on the AC, it was found that some terminals would roam frequently between two APs, and each roaming would result in a Mac authentication. This leads to an excessive amount of radius messages;

4)     By adjusting the AP power to reduce the overlapping area of signal coverage of the two APs, the pressure on the server caused by frequent roaming of terminals is effectively relieved, but since roaming is an active behavior of terminals, some terminals still roam frequently between the two APs after adjusting the power;

5)     To continue to reduce the pressure on the server caused by radius messages, configure mac-authentication fast-connect enable on the AC. This command is used to enable the fast-connect function after successful MAC address authentication, and after enabling the fast-connect function after successful MAC address authentication when the client roaming within the AC, it does not need to perform MAC address authentication again, thus improving the online speed of client roaming within the AC, that is, the terminal roaming will not resend radius authentication messages, which also further relieves the pressure on the server, and mac authentication resumes normally.

Solution

Adjusting AP power to narrow the overlapping area of two AP signal coverage and reduce the probability of frequent terminal roaming;

Enable the fast connection function after successful MAC address authentication to reduce the number of radius messages and ease the pressure on the server.

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