Device shows offline on Cloudnet

Two stacked switches.

The device CLI shows that it is online, but the Cloudnet web interface shows that it is offline.

1. Check that the management status of the switch is established.

<H3C> display cloud-management state
Cloud connection state   : Established
Device state             : Request_success
Cloud server address     : 52.163.242.100
Cloud server domain name : oasiscloud.h3c.com
Cloud server port        : 19443
Connected at             : Wed Mar 13 13:21:52 2024
Duration                 : 00d 00h 10m 07s
Process state            : Message received
Failure reason           : N/A

2. Check that the sub-connection status of switch is Disconnected.

<H3C>sys
System View: return to User View with Ctrl+Z.
[H3C]probe
[H3C-probe]dis sys inter cloud state
Device module name   : WSAL
Cloud module name    : router_netconf
Connection state     : Disconnected
Module URL           : N/A
Connected at         : N/A
Duration             : 00d 00h 00m 00s
Process state        : N/A
Failure reason       : N/A
 
Cloud module name    : sec_netconf
Connection state     : Disconnected
Module URL           : N/A
Connected at         : N/A
Duration             : 00d 00h 00m 00s
Process state        : N/A
Failure reason       : N/A
 
Device module name   : cloudagent
Cloud module name    : cloudagent
Connection state     : Disconnected
Module URL           : N/A
Connected at         : N/A
Duration             : 00d 00h 00m 00s
Process state        : N/A
Failure reason       : N/A
 
Device module name   : devmonitor
Cloud module name    : devmgr
Connection state     : Disconnected
Module URL           : N/A
Connected at         : N/A
Duration             : 00d 00h 00m 00s
Process state        : N/A
Failure reason       : N/A

3. Check the switch and find that it is a stacking device, but only one IRF device is added to the Cloudnet IRF group.

4. After adding another IRF device to the IRF group, the device is normally displayed online on the Cloudnet, and the sub-connection is connected normally.

Add all IRF devices to the same IRF group.