Wireless portal authentication cannot pop up the authentication page

2025-03-26 10:44:01 Published
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Network Topology

Like the following figure:

Problem Description

Wireless portal authentication cannot pop up the authentication page

Process Analysis

Follow the steps below to check:

1.Check that the portal server status is normal: dis portal server;

2.The client is online and has obtained an IP address; 

3.The terminal can ping the portal server address; 

4. Directly enter the URL to pop up the authentication page; 

5. And debug portal shows the following error: 

*Jan  9 23:31:33:219 2025 1 PORTAL/7/RULE: -Chassis=2-Slot=1;

 [Inbound] execute full rule match, { MatchRes = [Rule4-Deny] }
 L3 Interface = Vlan224, L2 Interface = BAGG9, VLAN = 224, SrcMac = 82b1-7406-XXXX,
 SrcIP = 10.225.X.X, DstIP = 10.225.X.X
*Jan  9 23:31:39:206 2025 1 PORTAL/7/ERROR: -Chassis=2-Slot=1; Failed to get the host name for free rule.

After checking the configuration, I found that only the address to the portal server was open on site. we needed to open the DNS port.

portal free-rule 1 source ip any destination ip 172.100.X.X 255.255.255.255

Add the following command to test it.

portal free-rule 1 destination ip any udp 53

portal free-rule 2 destination ip any tcp 53 //Open DNS query UDP OR TCP port 53

portal free-rule 3 destination ip any tcp 5223 //Special DNS query method for ios iphone


Solution

Add the following command to test success.

portal free-rule 1 destination ip any udp 53

portal free-rule 2 destination ip any tcp 53 //Open DNS query UDP OR TCP port 53

portal free-rule 3 destination ip any tcp 5223 //Special DNS query method for ios iphone

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