UIS Cannot obtain the Onestor did file

2025-06-12 16:27:12 Published
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Network Topology

Null

Problem Description

UIS is missing the onestor information for a hot backup host when obtaining host info.


Process Analysis

1.  Use the Onestor cm query -t handyha to check for problematic nodes at the site and the onestor backup sites.

2.  Supervisorctl status shows that some processes are continuously restarting.

3.  Next, check the postgresql database status; it is found to be not failed but continuously restarting.

4.  Check the message log and find errors in the postgresql directory.

5.  Compare the postgresql folder of the backup site and the primary station; the configuration files are inconsistent.

6.  Delete the old main folder, then rename the main_bakc folder to main, and change the ownership of the process. chown -R postgres:postgres main

7.  Then restart postgres. service postgres status

8.  The issue is resolved.

Solution

The missing configuration file in the main folder of the Postgres process caused the continuous restarting of the process; refer to the above procedure for the fix.

 

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