Failed to obtain an address after configuring MAC+Portal mac-trigger authentication

2026-09-18 14:47:00 Published
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Problem Description

On-site WX3840X performs MAC authentication + portal mac-trigger authentication with local forwarding. The issue observed is that terminals fail to obtain an address during initial connection, even though the wireless template has client-security ignore-authentication configured to disregard authentication results. After removing the MAC authentication configuration on-site, terminals can successfully obtain addresses and proceed with portal authentication.

The guest VLAN was also not used on-site.


Process Analysis

View configuration:

wlan service-template XXX-guest

 ssid XXX-Guest

 vlan 198

 client max-count 512

 client forwarding-location ap

 client-security authentication-mode mac

 client-security ignore-authentication 

 mac-authentication domain domain_mac

 undo bss transition-management enable

 portal enable method direct

 portal domain domain_portal

 portal bas-ip 1.1.1.1

 portal apply web-server newpt

 service-template enable

 

Capture uplink packets on AC:

Only request found

The server does not respond, no reject.

In the absence of clear success or fail, meaning if the AAA server does not respond, the ignore command will not take effect. Thus, the verify result cannot be ignored.


Solution

Need to investigate the AAA side


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