A certain site's iMC cannot be accessed via HTTPS

When accessing iMC via HTTPS, the page fails to display properly

1. Acknowledge whether the jserver process has started normally. Check if the HTTP protocol can access iMC properly.

2. Acknowledge whether the URL https://<IP>:8443/imc is correct. The default port is 8443. You can check the imc/client/conf/http.properties file to verify if the port has been modified.

3. Check for port occupancy. Verify whether ports 8443 and 8080 are occupied by the jserver process. This case uses a Linux system for illustration.

As shown in the figure, ports 8443 and 8080 are occupied by the same process. Since HTTP is accessible normally, it indicates that 8443 is also being monitored correctly.

4. Check imc/client/conf/server.xml to acknowledge the certificate status

[Normal default certificate environment]

[On-site certificate status]

By comparing on-site files and further customer acknowledgment, the customer mistakenly replaced the error certificate, resulting in abnormal iMC HTTPS access.

1. Stop the jserve process (this will affect page access and portal authentication. Please coordinate with the window before operation)

2. Retrieve the server.xml file from the same version of the iMC installation package and replace it (it is recommended to back up the original file before replacement)

3. Start jserver