★ ⭐AP can not come online Cloudnet troubleshooting steps

Traditional topology

AP can not come online Cloudnet

1. Checking the AP"s address allocation

Command: display interface brief

• Whether the AP obtains an IP address through DHCP 
• Whether the VLAN where the IP address is obtained is VLAN1 

Note:

• AP generally uses DHCP to get VLAN 1 address, if using other VLAN as management VLAN needs to be added under Cloudnet VLAN settings.

Path：Settings>Cloud APs>VLAN Settings

2. Confirm the device"s connectivity to the Internet

Command: ping -c 10 -a Management IP address of the device 8.8.8.8

Example:

[WA6630]dis int b 
*down: administratively down 
(s): spoofing (l): loopback 
Interface   Physical Protocol  IP Address   Description 
Vlan1             up          up      192.168.1.5         -- 
ping -c 10 -a 192.168.1.5 8.8.8.8 
Ping 8.8.8.8 (8.8.8.8) from 192.168.1.5: 56 data bytes, press CTRL_C to break 
56 bytes from 8.8.8.8: icmp_seq=0 ttl=113 time=5.268 ms
56 bytes from 8.8.8.8: icmp_seq=1 ttl=113 time=3.962 ms

3. Confirm whether the device can resolve Cloudnet"s domain name.

Command: ping oasiscloud.h3c.com / ping cloudnet.h3c.com

4. Confirm firewall port and address clearance, Cloudnet Platform needs to use the following IP addresses and ports.

5. If the device still does not come online after checking the above steps, please collect the following information

• Collect the command result

display cloud-management state
sys
[H3C]probe
[H3C-probe]display system internal cloud-management state

• Collect online debugging

debugging cloud-management all
t m
t d
After collecting 3-4 min, please undo this debugging
undo debugging cloud-management all
u t m
u t d

• Collect the offline AP diag-info

The method of collecting diagnostic information is as follows:
(Method A)
Save the operation record, record the displayed information through the terminal to save the session (there is a lot of information, it takes a little time)
[H3C] display diagnostic-information
Save or display diagnostic information (Y = save, N = display)? [Y / N]: n
 
(Method B)
Save to device storage, ftp export to device
[H3C] dis diagnostic-information
Save or display diagnostic information (Y = save, N = display)? [Y / N]: y
Please input the file name (*. Diag) [cfa0: /default.diag]:
Diagnostic information is outputting to cfa0: /default.diag.
Please wait ...
Save successfully.
 
Export the file in the path.
 
This is an example for exporting diag-info:
https://knowledge.h3c.com/Theme/details/113271

Troubleshooting feedback based on the above steps